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FAQ

COVID-19 Information
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For the latest safety guidelines, please review our enhanced venue protocols at https://www.livenation.com/venue/KovZ917AGpf/glc-live-at-20-monroe-events#venue-safety.

For all ticketed events, please note the following updated policies:

Face coverings are strongly recommended for fans who are not fully vaccinated, unless actively eating or drinking, per CDC guidelines.

To reduce staff contact with guest belongings, note our Clear Bag Policy:

  • Clear plastic, vinyl or PVC bags (maximum size: 12"x6"x12")
  • Small clutch bags approximately the size of a hand (maximum size: 4.5"x6.5")
How do I buy tickets to upcoming shows?
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There are a few ways to purchase tickets for concerts and events at GLC Live at 20 Monroe. Our verified ticketing outlets are Ticketmaster, Live Nation, and Groupon.

We do not work with any third party/ticket resale sites and cannot guarantee any tickets sold via those websites.

The box office is open 12pm - 6pm on Monday's and Friday's.

Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.

If you have a question about a certain ticketing site/outlet, feel free to email us at 20MonroeLiveInfo@LiveNation.com. 

What are your box office hours?
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12pm - 6pm on Monday's and Friday's

When do doors open for the show I'm attending?
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Generally, doors open ONE HOUR prior to show time. The door & show times for specific shows are listed on the "Event Details" page for each show. Go to our Home page to access this information.

I have will-call/guest list tickets. When can I pick them up?
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Will-call/guest list tickets will be available for pick up ONLY on the day of the show, starting 2 hours prior to doors.

I need accessible seating. How do I get accessible tickets?
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If you need accessible seating at any of our events, we highly encourage you to secure that in advance because space can fill up quickly!

The best way to secure accessible seating is by purchasing an ADA seat online at https://www.livenation.com/venue/KovZ917AGpf/glc-live-at-20-monroe-events#events or over the phone (800-745-3000). Look for the ADA icon on the ticket purchase screen. Up to one companion seat is allowed.

If you’ve already purchased non-ADA tickets, you can inquire about ADA accommodations by:

- Calling our box office 1-844-678-5483

- Emailing us 20MonroeLiveInfo@LiveNation.com

We don’t recommend waiting until the show day, but you can also speak with a staff member about ADA seating when you arrive and they will accommodate to the best of their ability if space is still available.

Do you have re-entry?
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We have a strict NO RE-ENTRY policy.

Do you have a coat check?
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Yes, coat check is available for most shows.

How do I get a media or photo pass to cover a show?
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All passes must be approved by the band/artist's publicist or management. Contact information can usually be found on the artist's website, facebook page, etc.

How do I get in touch with GLC Live at 20 Monroe?
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For all general inquiries please email 20monroeliveinfo@livenation.com and we will be in touch soon.

What is the age limit?
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Age restrictions depend on the show, and can be found by clicking "event details" for each show listed on our home page.

If an event is open to all ages, all people (regardless of age) need a ticket to enter. 

I'm looking for a donation for a fundraiser. Who can I contact about that?
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You may email 20MonroeLiveInfo@LiveNation.com and we will get back to you soon.

I'm interested in working at GLC Live at 20 Monroe. How do I apply?
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All open Live Nation positions are listed on livenationcareers.com. If you are interested in bartending, serving, or hosting please email employment@dlseventsllc.com

 

I want to book a show / I want my artist to play at GLC Live at 20 Monroe. Who can I contact?
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You can submit everything directly to our talent team here and they will reach out if/when interested: Click Here.

Do you have a VIP Program / Premium Seating?
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If you are looking to take your concert experience to the next level we have a variety of VIP options for you to enjoy the show!  Special seating locations, access to our VIP Lounge and Bar and venue perks are just a few of the benefits available.  Want to learn more, contact Mariah Bouwkamp at MariahBouwkamp@livenation.com or call 616-482-2029 call and we’ll get right back to you.

How can I rent GLC Live at 20 Monroe for a private party?
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With a very flexible space and next to The B.O.B., the possibilities are endless for events large and small. Our venue can cater to groups up to 2600 and beyond for special events and will host everything from fundraisers to corporate outings to weddings and receptions. Take your event to the next level and contact events20monroelive@livenation.com for more information and to start the planning!

What items aren't allowed inside the venue?
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Click here to view Customer Safety information and restricted items.

Where can I park?
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Unfortunately we do not have dedicated parking, but we are right downtown with plenty of city garages, meters and lots close by.

Click here for the Downtown Visitor Mobility and Parking Guide.

Do you have an email newsletter?
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Yes! SIGN UP here and we'll stay in touch with the latest updates and news!

I left something behind. Do you have a lost & found?
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Yes, please contact our box office for more information.

Hours:

Monday and Friday: 12pm-6pm

Event days only: Box office opens 2 hours prior to doors. (closed on non-show weekend days)

1-844-678-5483

Is there a baby changing station?
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Yes, we have a baby changing station in our accessible restroom on our main floor.

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