Plan Your Visit

Yes. All our events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print.

For more information on mobile entry, click here.

Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.

The following bag policy is in place: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Doors generally open one hour before the show's scheduled start time.

No, all concession, bar and ticket sales, once in the venue, will only accept credit or debit cards and/or mobile pay. Cashless payments are encouraged for ticket purchases at the box office. Cash to card conversion will be available inside the venue, dollar for dollar, without any service fees.

Performances at GLC Live at 20 Monroe are non-smoking including but not limited to e-cigs, vapes, etc. in accordance to the State of Michigan law, however we do a dedicated smoking section for our patrons.

Age restrictions vary by show and are listed on the ticketing page for each event. Visit the event’s ticket purchase page and click “More Info.”

If an event is open to all ages, all people regardless of age need a ticket to enter.

Will-call or guest list tickets will typically be texted/emailed to the phone number/email address you provided no later than 2 hours before stated door time. Physical tickets will be available to pick up on the day of the show only, starting 2 hours before doors open.

For most shows, we have a concession stand in our lobby that offers nachos, hot dogs, hot pretzels, popcorn and candy. We have just added new items! Including: pulled pork sandwiches, chicken tender, bratwursts, and tater tots.

Lost items are catalogued and held for a maximum of 30 days after they are turned in. File a claim for a lost item at our online Lost & Found portal here.

You may also contact our box office within our hours for more information at 616-482-2027.

You can submit performer recommendations directly to our talent booking team using this form and they will reach out if/when interested.

Trained guide, signal, or service dogs assisting guests with disabilities are permitted inside GLC Live at 20 Monroe. To better serve you, please call our box office at 616-482-2027 to arrange accommodations prior to the show. Upon venue arrival please identify such dogs to security and ticket takers.

We have a strict NO RE-ENTRY policy. However, we do have a dedicated, secure smoking section.

Yes, coat check is available for most shows. For a faster coat check experience, pre-purchase your coat tag here and present it to the attendant.

All passes must be approved by the band/artist's publicist or management. Contact information can usually be found on the artist's website or social media pages.

For all general inquiries please email GLCLiveat20monroe@LiveNation.com and we will be in touch soon.

All open Live Nation positions are listed on https://www.livenationentertainment.com/careers/. If you are interested in bartending, serving, or hosting please email Employment@DLSeventsLLC.com.

The following items are prohibited:

• Bags that do not meet bag policy (must be no larger than 12” x 6” x 12”)
• Outside food or drinks
• Weapons of any kind
• Chairs or blankets of any kind
• Strollers
• Umbrellas
• Alcohol
• Illegal drugs/substances
• Glass containers
• Cans
• Hard-sided/large coolers
• Laser pointers
• Animals (except service animals)
• Fireworks
• Personal video cameras, Go-Pros, selfie sticks, drones, or masks
• Professional audio, video, or audio recording equipment (including detachable lenses, tripods, zooms, or commercial-use rigs)
• Unsealed liquids or gels of any kind
• Jewelry or clothing that could inflict harm (metal spikes, chains, etc.)

Type of Change | Standard Refund Rules:

Canceled

The event is no longer taking place.

All customers will be refunded.

Postponed

The event is changing dates and the new date is to be determined (TBD).

No refunds will be issued until the event is rescheduled, or if the event remains postponed for 60+ days.

At 60 days postponed, a 30-day refund window will open.

Rescheduled

The event is changing dates and a new date has been announced.

A refund window will open for 30 days, or until the new event date if the new date is less than 30 days away.