Accessibility

GLC Live at 20 Monroe does not own or operate any parking in the area. The City of Grand Rapids has several street level lots immediately nearby the venue. The terrain between these lots and GLC Live at 20 Monroe is paved and includes street crossings. Please follow signs to the Accessible parking spots. Consult signage in the lot for payment if required.  

If you wish to drop off a member of your party, please drop them off at the main entrance on Ottawa Avenue.

The main entrance to GLC Live at 20 Monroe is fully accessible. If you require assistance a member of the guest services staff can assist you to the accessible seating area. We have an elevator located in our lobby. Both the Main Floor & Mezzanine Level have accessible seating. 

Assistive Listening Devices (ALDs) technology in GLC Live at 20 Monroe is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the box office to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event. 

• Connect to Wi-Fi network Free_Fan_Wifi
• Download the Listen Everywhere app via the App Store
• Connect to the audio channel in the app 
• Enjoy the show! 

Using this app will work in any area of GLC Live at 20 Monroe.

GLC Live at 20 Monroe takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information. 

The Main Floor & All Mezzanine Level bathrooms are fully accessible.

Sensory Inclusion at GLC Live at 20 Monroe

GLC Live at 20 Monroe is proud to support guests with sensory sensitivities through two complimentary sensory support programs: KultureCity® Sensory Bags and I Understand Sensory Kits. Both are available free of charge during events and can be checked out at the Box Office.

About KultureCity®

GLC Live at 20 Monroe is a KultureCity® Certified Sensory Inclusive™ Venue. KultureCity is a leading nonprofit organization dedicated to making public spaces and entertainment venues more accessible and inclusive for individuals with sensory needs, including those with autism, PTSD, dementia, traumatic brain injuries, and other sensory processing differences. Through staff training and sensory-inclusive resources, KultureCity helps create a welcoming experience for every guest.

KultureCity Sensory Bags typically include:

• Noise-Canceling Headphones – Help reduce loud environmental noise and overstimulation.
• Sunglasses – Designed to lessen the impact of bright or flashing lights.
• Fidget Tools – A variety of sensory items to help with focus, self-regulation, and anxiety reduction.
• Visual Cue / Communication Card – A communication aid with visual icons and emotion indicators for guests who may be nonverbal or prefer visual communication.
• KultureCity VIP Lanyard – Identifies the wearer as someone who may benefit from sensory accommodations from venue staff.

Contents may vary slightly depending on availability.

About I Understand
GLC Live at 20 Monroe also offers I Understand Sensory Kits, developed by I Understand, a nonprofit organization committed to supporting mental health awareness and providing practical resources that help individuals feel safe, comfortable, and included in public spaces. These sensory kits are designed to help guests regulate sensory input and enjoy the event experience with greater comfort.

Each I Understand Sensory Kit includes:

• Wiggle Seat – Provides quiet movement to help release excess energy while improving focus.
• Weighted Lap Pad – Delivers gentle deep-pressure stimulation to promote calm, reduce stress, and improve concentration.
• Noise-Canceling Headphones – Help block out overwhelming sound and reduce sensory overload.
• Fidget & Pop-It Toys – Provide tactile stimulation and help relieve stress while keeping hands occupied.
• Strobe-Canceling Glasses – Reduce light sensitivity from bright or flashing lights and improve visual comfort.
• Verbal Cue Cards – Assist guests who communicate more effectively with visual prompts than spoken words.
• Disinfectant Wipes – Included to sanitize sensory items before and after use.
• Reusable Tote Bag – A sturdy, zippered bag for carrying all kit components throughout the event.

Borrowing a Sensory Bag or Kit

Both KultureCity Sensory Bags and I Understand Sensory Kits are available free of charge for the duration of your visit and may be checked out at the Box Office.

For more information about KultureCity and Sensory Inclusive™ venues, click here.

At GLC Live at 20 Monroe, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

GLC Live at 20 Monroe offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.  

Please make your request by email to glcliveat20monroe@livenation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter. 

Tickets located in our accessible section can be purchased online at livenation.com. 

For Accessible seating at GLC Live at 20 Monroe, please click “Filters” then “Show Accessible Tickets.” If these tickets are sold out, please purchase a General Admission ticket and we will do our best to accommodate you the day of the show. We will seat those needing accessible seating once the box office opens on the day of the event. Please be advised that this is done on a first come, first served basis and our accessible seating area can reach capacity early. If the seating capacity has been reached by accommodating others, we cannot guarantee Accessible needs if a GA ticket is purchased.